PrettyPollyanna

kitsch, cute & rustic ~ handmade hair accessories

York, United Kingdom
52 Sales

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

52 Sales

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Jesse

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Jesse

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About PrettyPollyanna

Sales 52
On Etsy since 2012

"Think Pretty"

Shop policies

Last updated on May 10, 2022
Welcome to Pretty Pollyanna's Etsy store! Please explore the cuteness and pick out something new for yourself or a friend. Everything is handmade and unique in its own special way - just like you! Happy browsing!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Payment

Paypal is the only payment method I currently accept. Please ensure that your payment is sent promptly, as no items will be dispatched until full payment is received.

Shipping

I will dispatch your order as soon as possible - usually within 1-2 working days (excluding 'Made to Order' items which can be expected to take up to 5 working days to dispatch).
Domestic orders (UK) are sent via Royal Mail Second Class post and will usually take 2-3 working days for delivery.
International orders are sent via International Airmail and can take up to 2 weeks to arrive.
If you would like a tracking number and/or express shipping, please contact me before placing your order.

Additional policies and FAQs

Please note that due to natural discrepancies between handmade products, the item you receive may differ slightly from the pictures shown. However, I always make sure that each item is of good quality and follows the product description provided. Thank you for your understanding!

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services and 2) compliance with the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

1. Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

2. Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

3. Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

4. Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 1 year.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

1. Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

2. Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

3. Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

4. Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

If you have any questions or concerns, you may contact me at prettypollyanna [!at] live.co.uk
See this Seller Handbook article for a sample privacy policy you can customize for your shop.